Tag Archives: CUSTOMER

CUSTOMER SERVICE- SHIPPING AND DELIVERY

ETO Doors is committed to providing the best in the customer service experience for our residential and business customers. A key component in the customer experience is the delivery of the product. For LA-Local customers, we’ll load your doors on one of our own trucks and deliver to your home or office for a flat rate. But for those outside the Los Angeles delivery area, we’ve designed a shipping and delivery process that should reduce wait time, and get your doors to you in the quickest way possible.

FLAT RATE SHIPPING – $195 First Door, $35 for each additional door!
Most shipping companies will ship doors by weight and dimensions, and this makes sense- for the shipping company. But for us, and for our customers, it simply became too onerous a task to constantly weight and measure each order to determine the shipping cost for our customers. So we decided to take a risk, and select a flat rate amount we would charge for the first door. On some orders we’re going to take a loss, on others break even, but at $195/ first door and $35/each additional door, it’s unlikely we’ll ever make a profit. And that’s okay. All we wanted was to remove the headache that is measuring and weight for the hundreds of orders we process each week.

ONLY THE BEST SHIPPING COMPANIES
There are literally hundreds of LTL shipping companies to choose from in the United States. Some are better than others, and then there are the best. We work with the latter. After several years in the business, we’ve learned a thing or two about picking companies we trust with our customer’s products. When you buy from ETO Doors, you’re also buying the delivery service of some of the best names in the business.

CUSTOMER SERVICE ACCESS UNTIL YOUR DOOR IS DELIVERED
Just because you ordered online, doesn’t mean that you won’t have the access to our customer service team after you place the order. Our job isn’t finished until you receive the door, and while we are usually not the drivers for the trucks, we know how to get in contact with the shipping companies to avoid miscommunications and delays. If you have a question, give us a call or email us at customerservice@etodoors.com.

If you have any questions about our ordering process, or the shipping companies we use, give us a shout at 888 DOORS ETO, email us at customerservice@etodoors.com, or go online to our live chat feature at www.etodoors.com.

Happy Shopping!

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